Zoho Desk 2.8.13

Enhance your customer-centric approach, even while you're on the go.

Zoho Desk is an award-winning help desk software that is designed to provide exceptional customer service and ensure customer satisfaction.

The Zoho Desk mobile app offers a flexible and efficient ticketing system that equips you to resolve tickets with the same ease and functionality as the desktop version.

• Prioritize tickets easily: Manage your tickets efficiently by organizing them based on your preferred criteria using Custom Views and Work Modes. This enables you to focus on tickets that require immediate attention.
• More context for each ticket: Acquire relevant and actionable information at your fingertips. Integrate contact information from Zoho CRM into Zoho Desk, allowing you to put a face to each ticket.
• Seamless collaboration: Collaborate seamlessly with other departments, tag your team members on tickets, and utilize the Team Feed feature to collaborate and close tickets more efficiently than ever.
• Stay well-informed: Stay up-to-date wherever you are with the Notification Center. Receive push notifications regarding ticket updates, comments, and mentions.
• Gestures for efficiency: Simplify repetitive ticket actions such as editing, closing, and moving tickets through quick and easy swipes.
• Track tasks and ticket times: Keep track of tasks associated with each ticket, and measure the time spent by your agents on ticket resolution through Time Tracking.

We continuously strive to improve your experience with the Zoho Desk mobile app. If you encounter any issues, please don't hesitate to contact us at desk@zohomobile.com, and we will promptly assist you.