2.8.13 Safe to install
Enhance your customer-centric approach, even while you're on the go.
Zoho Desk is an award-winning help desk software that is designed to provide exceptional customer service and ensure customer satisfaction.
The Zoho Desk mobile app offers a flexible and efficient ticketing system that equips you to resolve tickets with the same ease and functionality as the desktop version.
- Prioritize tickets easily: Manage your tickets efficiently by organizing them based on your preferred criteria using Custom Views and Work Modes. This enables you to focus on tickets that require immediate attention.
- More context for each ticket: Acquire relevant and actionable information at your fingertips. Integrate contact information from Zoho CRM into Zoho Desk, allowing you to put a face to each ticket.
- Seamless collaboration: Collaborate seamlessly with other departments, tag your team members on tickets, and utilize the Team Feed feature to collaborate and close tickets more efficiently than ever.
- Stay well-informed: Stay up-to-date wherever you are with the Notification Center. Receive push notifications regarding ticket updates, comments, and mentions.
- Gestures for efficiency: Simplify repetitive ticket actions such as editing, closing, and moving tickets through quick and easy swipes.
- Track tasks and ticket times: Keep track of tasks associated with each ticket, and measure the time spent by your agents on ticket resolution through Time Tracking.
We continuously strive to improve your experience with the Zoho Desk mobile app. If you encounter any issues, please don't hesitate to contact us at [email protected], and we will promptly assist you.
Overview
Zoho Desk is a Freeware software in the category Business developed by ZOHO Corporation.
The latest version of Zoho Desk is 2.8.13, released on 05/02/2024. It was initially added to our database on 10/21/2023.
Zoho Desk runs on the following operating systems: Android/iOS.
Users of Zoho Desk gave it a rating of 5 out of 5 stars.
FAQ
What is Zoho Desk?
Zoho Desk is a cloud-based customer service and support platform that helps businesses manage their customer interactions and support tickets efficiently.
What features does Zoho Desk offer?
Zoho Desk offers a variety of features including ticketing system, multi-channel support (email, chat, social media), automation tools, reporting and analytics, and knowledge base management.
Is Zoho Desk suitable for small businesses?
Yes, Zoho Desk is designed to cater to businesses of all sizes, including small to medium-sized enterprises. It provides scalable solutions that grow with your business.
Can I customize Zoho Desk to fit my business needs?
Yes, Zoho Desk is highly customizable. You can tailor the interface, workflows, automation rules, and reports to align with your specific business processes.
Does Zoho Desk integrate with other applications?
Yes, Zoho Desk integrates seamlessly with various applications including Zoho CRM, Google Workspace, Slack, and many other third-party applications via APIs.
Is there a mobile app for Zoho Desk?
Yes, Zoho Desk offers a mobile application that allows you to manage your support tickets and communicate with customers from your smartphone or tablet.
What pricing plans are available for Zoho Desk?
Zoho Desk offers several pricing tiers ranging from a free plan with basic features to premium plans that include advanced features and support.
How does Zoho Desk ensure data security?
Zoho Desk implements industry-standard security measures including data encryption, two-factor authentication, and regular security audits to protect user data.
Can I try Zoho Desk before making a purchase?
Yes, Zoho Desk offers a free trial so you can explore its features and functionalities before committing to a subscription.
What kind of customer support does Zoho Corporation provide for Zoho Desk users?
Zoho Corporation offers various customer support options for Zoho Desk users including email support, live chat, and access to an extensive help center with resources and documentation.
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